NB Phungula

My mother and I called Momentum to inquire whether my grandmother policy is still active and they said yes they sent her the claim form and we filled them in and sent them back they didn't say anything till Wednesday we called to follow up they said they will call us back, so we waited no one called back so Thursday I called they said they didn't get the documents I resent them while still on the line and they confirmed that they received it...then later at 4pm saying the policy is paid and and that my grandmother wasn't covered they said they did send a later via post mail and yet we don't have anyone they didn't said no text or email....now they left us stranded the day before the funeral....all of this should of been prevented hence they told us from the ward go.