Nasty billing

It is unpleasant to feel like you are being bul**** by an unfairly orchestrated approach from Momentum. They refuse to reinstate my gym membership after they themselves failed to collect the debit order for 6 months (money was available in my bank account). I was unaware of these unpaid fees, but surprisingly was allowed access to the gym for this whole period. Since 1 January, my membership was summarily cancelled and the repeated feedback I got was that I am in arrears for more than 3 months, therefore the action to cancel. I ask the following again: - why does Momentum not deduct premiums when there are funds available? - why allow me to access the gym for 6 months, not collect any fees, then cancel my membership because fees are not paid for 3 months? - why no communication was forwarded onto me at any point in time? in arrears for more than 3 months

I really feel infringed by the actions from Momentum and believe there is much room for improvement.