My worst experience with Momentum Funds at work

Dear Sir/Madam,

I am writing to express my profound disappointment with the service of Momentum Funds. My name is Bongani Percy Mahlangu, and I have recently encountered a scenario that has left me questioning the efficiency of your system.

On the 13th of December 2024, I made a claim with your company. Subsequently, I made a follow-up call to your service center regarding the status of the claim. To my surprise and dismay, the issue remains unresolved. I was informed that my claim was still on hold, much to my chagrin, despite having diligently comp**** with the required paperwork.

Misunderstandings did occur, but they have been successfully addressed. My employer initially noted down an incorrect exit date of August on the forms. However, he rectified his mistake promptly, sending an email to acknowledge that the actual exit date was in July. I would also like to affirm that my official exit date was, in fact, in July.

In an effort to move forward with the process and validate my exit date, I suggested to Momentum Funds' claim department that I could provide an affidavit affirming my exit date. I also offered to supply my FICA documents, taken hoping these measures would expedite the claim process. Unfortunately, my suggestions were disregarded and refused, leaving me in an undesired and burdensome position of having to locate past payslips amidst challenging circumstances.

Currently, I am situated in Eastern Cape, while my employer is in the North West, making the situation increasingly difficult. Obtaining the required payslips has become a tiring and cumbersome endeavor.

Trust, they say, is the foundation of every customer-service provider relationship, but in this case, it seems to have been tossed aside. I began my journey with Momentum Funds with trust and hope, trusting your firm with my hard-earned money. The recent developments have deeply shaken my trust in your organization. It's alarmingly disheartening how quick and streamlined your onboarding process is compared to the cumbersome and drawn-out claims process, which currently seems like an uphill battle.

Had I known I would encounter such difficulties, perhaps I would have entrusted my funds to Old Mutual Super Fund, as they have proven to be more reliable and reputable in these matters. Momentum Funds at work has become a disappointment, and considering this experience, I, unfortunately, find myself unable to recommend your service to others.

I implore you to address this matter with urgency.