My Poor Mother's life hanging by a thread

I need to Pay for my mother's surgery on Thursday 15th September, app**** for the Withdrawal on the 30 of August also took the liberty of following up on my submitted forms on when i will be getting my payout ,to which the Consultant said With 15 working days to which wi be fine to my knowledge.It Has been 2 weeks with no communication from them only Got called today with only todays left to even make a plan and was now told that as soon as i tick 1 one box i will be getting my money in another 16 to 26 days by now the Senoir Administrator a very Condescending tone as well but it's fine told me she understood in her words how "Desperate" i am for my money and will try as soon as possible possibly in another 15 working days... let it be known that Thanks Momentum's Wonderful service Mother will not be getting her surgery on friday,let it be known that they have contributed towards any other complications that will come from this as a result and that your loved one's will see a very sad Ending with This Company and they don't care should anything happen to my mother know i hold u all responsible for this Action because i did my part from the 30th.