My money going to waste

Poor service. I receive responses every 3 to 4 days and it's all not helpful. Nobody took the time to call me and what makes it worse all the responses came from different people and none of them took the time to call me.

I'm being charged for admin fee for a broker that is no longer mine. I no longer work at the company the retirement annuity came from, you knew to stop the deduction but all of a sudden I had to notify you that the broker is no longer mine. The same broker that's linked to my previous company. Doesn't make sense