My daughter resigned in Marck, she had pension through her emolyer with Momentum group scheme

My daughter resigned in Marck, she had pension through her emolyer with Momentum group scheme. Shw submitted her documents on 28 March 2025 to Momentum. They informed her to expect her pension money between 6-8 weeks. Until today, 15 weeks later, she still didnt received the money. Gabisile Dioka, the appointed person who works with her claim, do not reply to any of her e-.ails or phone calls!