My 2pot claim

I put in a claim on the 3 March 2026,received an email that claim has been processed.It is the 20th today and no funds in my account I sens more the 20 emails and spend so much airtime calling just to hear the advisors are on training so have they been on training since the 3rd of March ?Really dissatisfied with the service I am receiving from momentum.I am still waiting for someone to contact me after 48hours as they automatically reply on emails.No one called or cares to explain.