Multply Debit Orders continue after cancellation of Insurance :-(

I had been with Momentum since May 2015 and was satisfied with the service and due to the provider not giving me the right package for my new family requirements I amicably asked for a cancellation of the service and this was confirmed correctly. Now joined with another service provider and in the month of February I get a debit order for Momentum Multiply + the Gym subscriptions besides the fact that I was now already with another provider and paying subscriptions there.

I call Momentum for a refund as I made a cancellation on time and they advise me that Momentum and Multiply are separate entities, therefore on cancellation of Momentum Health, I should've also called Momentum Multiply to cancel there. I was not aware of this information and there did not tell me this is what needs to be done on cancelation. Besides when I joined Momentum they asked if I required Multiply while getting me a quote, now why separate the 2 entities on cancellation. Would I have got Multiply without Momentum? So what as changed now.

I am very disappointed with this service and how candid they were advising me they can not refund me with no remorse as if this is a **** to milk last rands off the clients of when they cancel with them. I have tried contacting the Complaints department several times but this seems to be hustle as though now I'm the enemy when I have never skipped a premium payment on them and I left because they could not give a better option .

Please be cautious when you are dealing with this company as this may happen to you. I am now giving you this information as opposed to Momentum being transparent to their clients. If there is anyone who has had a similar case with Momentum Health or Momentum Multipy (as they are now different companies it seems) please respond to me here if possible so we may get our refunds, as I am afraid if this is an isolated situation (which is highly unlikely) nothing will be done.

I am going to write a review to anything 'Momentum' as in my opinion, this is the same company and they can not separate the 2 just so that they benefit from that.