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Rashaad I

1 reviews | Active since Jul 2013

27 Sept 2018, 16:22

Multiply/Multiply Shop

Multiply/Multiply Shop

I am extremely disappointed with momentum/multiply for the below reasons:

I have been having numerous issues with my Garmin watch and requested for my watch to be repaired while it was in warranty. Now that it out of warranty I was initially told that they can't do anything as its out of warranty. After explaining my situation that I requested the device to be repaired whilst in warranty, I was told that they will investigate and get back to me. I was promised an answer on 21/09/2018 and still nothing apart from being told that they are waiting for their suppliers to confirm if they can assist with a repair as the device is now out of warranty.

Secondly it is absolute nonsense that in order for me to maintain my private status I will need to have more than additional policies with momentum! I have done all the calculations, there is no possible way even if all goals are met to maintain private status without having more taking out additional policies.

I have been a momentum/multiply client for a number of years but I will be cancelling my Multiply membership and moving my policy as well.

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply28 Sept 2018, 08:45
Official

Rashaad

My sincere apologies for the negative experience.

A manager will contact you shortly to discuss the concerns you raised.

Kind regards

EdB

RI
Rashaad I's update01 Oct 2018, 17:28
Reviewer Update
I had received a call with regards to my multiply points and was told that the matter will be forwarded to the relavant parties for intervention. I now await for a further response but no feedback was given with regards to the device?
RI
Rashaad I's update08 Oct 2018, 12:53
Reviewer Update
I had received further response with regards to my device. I have been informed that the supplier will be willing to asses the device and I will have to repair the device at my cost as the device is out of warranty and that I must contact the supplier directly. The device was first logged while the it was under warranty! Thank you for the poor service!