WS
Wynand S
1 reviews | Active since Jun 2016
29 May 2023, 08:54
Multiply - zero customer service
No reply or response whatsoever from multiply after numerous emails, shocking service.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
29 May 2023, 09:02Dear Mr. Schoeman,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the an escalations specialist in Multiply for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the an escalations specialist in Multiply for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
Momentum (SA)'s reply29 May 2023, 09:02
Official
Dear Mr. Schoeman,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the an escalations specialist in Multiply for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the an escalations specialist in Multiply for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
Momentum (SA)'s replyOfficial
29 May 2023, 12:06Dear Mr. Schoeman,
DIvan Strydom from the Escalations team at Multiply confirmed that he has contacted you, and that he is attending to the matter.
Regards,
ND.
DIvan Strydom from the Escalations team at Multiply confirmed that he has contacted you, and that he is attending to the matter.
Regards,
ND.
Momentum (SA)'s reply29 May 2023, 12:06
Official
Dear Mr. Schoeman,
DIvan Strydom from the Escalations team at Multiply confirmed that he has contacted you, and that he is attending to the matter.
Regards,
ND.
DIvan Strydom from the Escalations team at Multiply confirmed that he has contacted you, and that he is attending to the matter.
Regards,
ND.
WS
Wynand S's updateReviewer Update
13 Jun 2023, 09:12After speaking to Divan and being promised assistance and following the steps suggested nothing has changed, no response.
WS
Wynand S's update13 Jun 2023, 09:12
Reviewer Update
After speaking to Divan and being promised assistance and following the steps suggested nothing has changed, no response.
WS
Wynand S's updateReviewer Update
05 Oct 2023, 10:35The issue of active days not syncing is still ongoing, this has been reported numerous times and it has been almost a year without anything being done about it.
WS
Wynand S's update05 Oct 2023, 10:35
Reviewer Update
The issue of active days not syncing is still ongoing, this has been reported numerous times and it has been almost a year without anything being done about it.