Multiply & Virgin Active Membership (Legacy Membership)

I cancelled my Multiply and Virgin Active membership in Jan '22. In May, I decided to join Virgin Active on my own capacity and called Virgin Active Byls Bridge to rejoin. I was told by a sales agent that she called head office and they confirmed that I am an existing member on their database and that I have a membership called "Legacy Membership" and that I only have to visit the club to get a new access card. I went to the club and I was given a new membership number and the sales agent said that I don't pay for the membership because I have been training there for many years. I have been training there for free ever since. Upon my visit to VA on Monday 3 October, I was told that my membership has been cancelled by Momentum. I count not access the gym. I was very suprized as I am not a Multiply member. On Monday 3 October I went to MultiPly's office to log a complaint as their email queries takes forever to be actioned. I sat with the Multiply Call Centre team leader and explained my query. I was referred to a service specialist (Mr. N Struwig) who didn't make any notes of my complaint during our meeting. I was told that I would get feedback on Wednesday 5 Oct. Wednesday came and no feedback was received. I called on Friday 8 October for feedback and I was told that I cancelled my membership and January and therefore I dont have membership anymore. None of my notes and reason for complaining about this was actioned. I explained on email to Mr. Struwig that I need proof of the communication by either Multiply or Virgin active that confirms that I my membership had been changed to "Legacy Membership". I asked for the communication to me with the date and time of when my membership changed. Would I have known about the Legacy Membership, I would never have cancelled my membership in January in the first place. I was NOT informed by VA or Multiply that I had this type of membership. Now, a few months later I am without membership and I have to keep explaining myself every time I call Multiply for feedback. The fact that you gave me Legacy Membership and then cancelled it, is unacceptable. Why was it cancelled if I had Legacy Membership? Where is the T&C's of this membership? Why was this Legacy Membership cancelled by Multiply if I am not even a Multiply member. How is it possible that there is NO track record of the Legacy Membership? How is it possible that this was NEVER communicated to me prior to cancelling my membership? Once again, if I knew I had a legacy membership I never would have cancelled my membership in January. This is totally unfair towards me as a member and totally unacceptable. Your lack in customer service is pathetic. I need a senior person to handle my complaint and I want a solution that is fair to me. I have been made promises for feedback about the above questions but no feedback and solutions was given a week later.