Multiply -terrible service
<p>I placed an order on the online store and today is the 9th working day. My order has not been delivered. The call centre simply refuses to provide a tracking number or any information for that matter. They keep saying they will escalate. Order number 340018. Your URGENT feedback please.</p> <p> </p> <p>Order fully paid on the 26th of July.</p> <p> </p> <p>Today at 9:53 the manager phoned and apologised regarding the delay and said he will give feedback before the close of business.</p> <p>It is 16:45 and still no feedback?</p>
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
2nd apology in one day.
Can I just please get a delivery date.
I was told 3 days, but we are on day 9 now.
2nd apology in one day.
Can I just please get a delivery date.
I was told 3 days, but we are on day 9 now.
Good day
Still no answer as to when the delivery will take place?
Good day
Still no answer as to when the delivery will take place?
We tried to contact you again at 12H05. You did not answer our call.
We have received feedback that your delivery will take place by close of business on Monday.
Kind regards
Natasha
We tried to contact you again at 12H05. You did not answer our call.
We have received feedback that your delivery will take place by close of business on Monday.
Kind regards
Natasha
Why only Monday? It means that this order took 19days
Why only Monday? It means that this order took 19days
Management confirmed that they managed to get hold of you in order to discuss the matter, and that the necessary feedback has been provided.
Regards
Natasha
Management confirmed that they managed to get hold of you in order to discuss the matter, and that the necessary feedback has been provided.
Regards
Natasha