1 reviews | Active since May 2017
Multiply Takealot’s voucher complaint
I have ordered vouchers on the 20/11, and it still has not been sent to me as yet, I have requested them to send it to my email ********** as I am on leave and don’t have access to the one requested as I expected to receive in 24 hours, I have called the call center 4 times , and after holding on for extremely long the call center agents said the same “they will forward to the online store who will forward to takealot” I then asked to speak to a manager on the forth attempt but was not available, and they promised to call me back, to date no one bothered. I am so disappointed as I was planning on using these vouchers today and I have paid for them already, I will purchase my items , choose cash delivery and multiply will have to sort payment out. The funds have already gone through 3 days ago on my credit card, EXTREMELY FRUSTRATING.
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to our Escalation Specialist team and a representative will be in contact with you shortly.
Kind regards
CK
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to our Escalation Specialist team and a representative will be in contact with you shortly.
Kind regards
CK
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to our Escalation Specialist team and a representative will be in contact with you shortly.
Kind regards
CK
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to our Escalation Specialist team and a representative will be in contact with you shortly.
Kind regards
CK
There appears to have been a system glitch and this is an old complaint which was already resolved on 6 January 2018.
There appears to have been a system glitch and this is an old complaint which was already resolved on 6 January 2018.