1 reviews | Active since Dec 2014
Multiply Sucks
I went active with my medical aid as well as Multiply rewards on 01 June 2019. According to the Multiply website you need to register your Pick n Pay Rewards card with Multiply in order for you to benefit from the Multiply Rewards. It states that you need to sms your Pick n Pay smart shopper card number as well as your identity number to 47214 which I did on the 06 June as well as the 15 July and it was not registered. I have been spending on my Pick n Pay smart shopper card and lost all the rewards I was suppose to get because of Multiply failing to follow through with a process that they implemented. I will not loose all my rewards as Multiply failed to follow process that they implemented. I have been sending numerous emails to *** and to date I have not had any feedback. I want all my rewards that I am entitled to as I followed process and Multiply FAILED to adhere.The service is pathetic.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind reegards,
N D'Arch
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind reegards,
N D'Arch
I understand that Divan Strydom from our Multiply Escalations team has made contact with you. Divan confirmed that the matter has been resolved.
Kind regards,
N D'Arch.
I understand that Divan Strydom from our Multiply Escalations team has made contact with you. Divan confirmed that the matter has been resolved.
Kind regards,
N D'Arch.