Multiply - Shocking administration

“Your fitness assessment expires on 28 Feb2019. Go for your fitness assessment to keep earning Momentum product rewards” – SMS from Momentum My assessment is 6 monthly which I always do at the beginning of Sept and March. Now suddenly I keep getting the above SMS. I have sent numerous emails and had telephone conversations. The responses varied from ignoring my request to arguing with me, to trying to sweet talk me that the wording of the SMS is misleading and that I can go in March for my assessment. No consistency in the feedback I get.

The moment I ask Multiply to put it in writing that I will still get my 20% monthly gym discount if I do the assessment on 04 Mar 2019, I just get the middle finger. All I constantly get from them is surveys to rate my interaction with Multiply. What I will say is that staff is poorly trained and that your administrative system is so badly designed that there is no proper integration. The left hand doesn’t know what the right hand is doing. I’m saying this from previous experience I had over the years.