Multiply service is pathetic

Good morning

What is going on with the service centre of Multiply? You have always been so efficient and nice to deal with. Not so anymore !!

1. I have phoned 3 times with regards to Safe Dayz and requiring further information and am STILL not satisfied with service received. No one can tell me how many hours I need to be at home with location services on to be allocated a drive free day. It chews my data and battery so can not leave it on 24 hours a day. Also - what is the minimum length of time and minimum travel distance to get a score. Does data need to be on if you are travelling and do you need to log into the app before you start your trip or is it running in the background? Some trips are recorded and others are not. Some are recorded with a 0% score. This is very confusing !!! 2. Regarding safety score. My setting of Amber is not improved to green even if all my answers are impressive. I wanted to see where I could improve my security and found this “glitch” 3. Rofhiwa told me on Thursday that no points are allocated for verifying security measures so then why do you have this option – are you guys just wasting our time? 4. Was also told that points have been allocated on my husband's financial wellness questionnaire however as of 26/01/2018 this is not correct. 5. I also have a problem with the Multiply Money app. My husband and I use the same Nedbank profile etc but have 2 different accounts and the app won’t allow both of us to use the same profile no. I have logged on successfully but if I log out and try log in for Michael then it says it has already been used for 1 member. Rofhiwa also told me on Thurs that I must download app on my husband’s phone and we can then both use the same profile no etc. I did this and it didn’t work. Gave same error that it is already in use by another member. So now what? 6. I requested yesterday from Rofhiwa to please have a team leader or manager to call me and I wait this call. Apparently your turn around time is 24 hours so by 12 pm on Friday I should be contacted. This did not happen. 7. My email of Friday 26 Jan has gone unanswered

You can now see the depth of my frustration. I once again request that a team leader or manager contact me telephonically to go through these queries.