MR
Marie R.
1 reviews | Active since Mar 2013
02 Feb 2019, 12:05
Multiply Safe Dayz feature inaccurate and no response when enquiting!
No response from Momentum Multiply after numerous queries regarding Safe Dayz feature not working properly and not allocating safe dayz accurately. They base some of your cash back benefits and discounts on the allocation of safe dayz, but then the app does not accurately capture your travel information. When one requires about it they do not responde to your queries. I al not shocked anymore by Momentum and specifically Multiply’s poor service, just getting mote and more frustrated with them!
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
04 Feb 2019, 07:52We take note of your comments, I will revert this matter to our multiply escalations team. A manager will make contact with you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply04 Feb 2019, 07:52
Official
We take note of your comments, I will revert this matter to our multiply escalations team. A manager will make contact with you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
04 Feb 2019, 10:57I received confirmation from Divan that you are busy liaising with our App team to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply04 Feb 2019, 10:57
Official
I received confirmation from Divan that you are busy liaising with our App team to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
MR
Marie R.'s updateReviewer Update
06 Feb 2019, 09:27The safe dayz in question have still not been allocated. Refering to non-traveling days on 17 & 21 January, as well as 28 January...
MR
Marie R.'s update06 Feb 2019, 09:27
Reviewer Update
The safe dayz in question have still not been allocated. Refering to non-traveling days on 17 & 21 January, as well as 28 January...