JB
Jason B

1 reviews | Active since Feb 2013

24 Dec 2024, 09:29

Multiply Premier Ends in disaster

I have been with multiply for a few years now and saw that this was coming to an end now in December. I was told the only way to remain part of the program was to take out a medical aid product, I am in the defense force and already part of the SAMHS Medical so don't see the need to take one out just to belong to the program. I did the online calculator and there is no way I am paying R1900 for the product plus about R400 for multiply, just to earn back around maybe R800 (that what I earn back now).

I don't mind siting over payments from the current Premier to wither the inspire pus or engage programs, but simply do not see why we should be forced to take out a medical product with you when I already have one. This has become more about making money off of us rather than giving benefits.

You're going to lose alot of multiply customers on this new system. I'm already going to cancel all my products that I took just because of the multiply benefits.

Maybe I should just look into changing to discovery who operates better and won't force me to take out a medical product to get rewarded.

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply24 Dec 2024, 09:37
Official
Dear Mr. Bland,

We appreciate you raising your concerns with us. We have referred the matter to the Multiply Escalations Team to  investigate and and have requested that they provide you with feedback.

Regards,

ND
JB
Jason B's update24 Dec 2024, 09:54
Reviewer Update
Please stop calling me, there's literally nothing you can say or try and explain. Change the rules for everyone and carry on.

Allow us all to carry on with the new inspire packages irrespective of weather we have medical aids with you or anyone else, as long as there is proof of a medical aid then allow everyone to take out the packages and carry on.

You already did away with so much that was working well over the years, like taking away the Takealot vouchers, making it increasingly harder and harder each year to level up (making th points earned for having products lower and lower each year).

This is probably why discovery has a better rewards program even though they cost a
Bit more
Momentum (SA)
Momentum (SA)'s reply24 Dec 2024, 10:03
Official
Dear Mr. Bland,

Thank you for your post. I have forwarded your feedback to teh Escalations team.

Regards,

ND
JB
Jason B's update24 Dec 2024, 11:19
Reviewer Update
So basically nothing will change and you're just going to give me that response to make it seem like you actually do respond on Hello Peter, but it truth nothing comes from it and there's no actual real customer service? You just want our money?