Multiply points reduced year on year

I have raised previously that Multiply reduces the points you can earn and once again this year this has happened. I have emailed them more than a week ago and realised that they will not respond. I have worked hard, stayed fit and went for assessments and reached gold status. With their revised point system it will be impossible to improve my status further and also to maintain gold status. What is striking is that the health points are reducing so where is the motivation to stay fit and healthy. This will impact my premium on my life policy. It seems the only way you can score points is to take up additional products. Multiply used to be an effective, well run reward system, but not anymore. I think it is unfair to merely amend the points with such negative impacts on your customers.