Multiply points

In february 2023 my wife send an email to momentum stating that her active days are incorrect with proof and again for march 2023 but they do not respond and they are not fixing it and they have not paid the correct amounts to my health saver. The last week .onday she again went for her health assessment and her vehicle chech up and no points has been allocated and her health status has not been updated. Then today again i baught a voucher for tyger wheel and tyre but i have not recieved it. I ended up paying for a voucher i dont have and i paid for the tyres again as they can not figurenout how to give my voucher. I want my money back for my voucher and i want my poings to be updated.