Multiply - Pathetic

<p>Our membership started in October 2015. We have had endless problems with both Momentum and Multiply. The consultants at Multiply does not know their product and each time we speak to a cosultant we get a different version of what the product entails. My husband is a commercial diver and works overseas. We canot specify when he will return from a job as in depends on when the work is completed. His company therefore wont book him a return flight until a day before he returns. We are trying to suspend his gym membership for the time he is away, so that he can continue with his benefits. The time that he is in South Africa he keeps his fitness status up, but canot do it while overseas as he is offs****. We have been telling this to the consultants, and just as we think it is sorted out, we start dealing with a new consultant asking for a return flight ticket and date of return and start with the story all over again. I am 30 weeks pregnant and have a dr's note stating I am only allowed to gym until 34 weeks. I have handed in the letter to multiply (they have all the information as I am registered on their maternity programme). Once again there is a issue . After speaking to a consultant on friday. I canot do the fitness ***esment as I test unfit (due to my heart rate). Therefore she suggested suspending my gym membership as well. Today I receive a mail asking for do***ents already discussed with another consultant. I am really not happy with the service received from multiply. It seems like every thing is a h***le</p> <p> </p>