1 reviews | Active since Mar 2009

08 Mar 2017, 13:51

Multiply Online Store - Purchasing Vouchers

<p>First time ever using the Multiply Online Store...</p> <p>I purchased a voucher on the Online store & payment was immediately deducted from my account.</p> <p> </p> <p>Voucher should be emailed to me, I still have not received anything. I have ********** <p> </p> <p> </p> <p>I would like this issued resolved asap, parting with my hard earned money and then this happens.</p>

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply08 Mar 2017, 14:08
Official

Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply08 Mar 2017, 14:27
Official

Dear Ms van der Westhuizen,

I have verified with our Multiply department that your takealot voucher was dispatched to your email address at 13h53 this afternoon. I have tried to phone you to discuss the matter with you, but your mobile is not answered.

Please can you confirm whether the voucher was received?

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply08 Mar 2017, 16:23
Official

Dear Ms van der Westhuizen,

I have tried to phone you to verify whether you have received the email with your on-line redemption code. I have not managed to get hold of you, and therefore sent you a personal email providing you with the code.

I hope that this matter has been resolved to your satisfaction.

Kind regards,

N D'Arch