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Roger S

1 reviews | Active since Sept 2018

17 Sept 2018, 13:02

Multiply Online shop's atrocious customer service

We purchased two fitness devices from Multiply's online shop. We selected two fitness devices they described as Vivo Active Hr but when I received the products they sent us vivo smart3 which does not have GPS tracking in. I notified the online shop in the beginning of August 2018 that we received the wrong product and need to exchange the items. We were told that this will not be possible and that they are "sorry for the inconvenience"but are unable to replace or refund said products despite the fact that neither of these devices have even been switched on let alone used. It was 100% in tact and they just refused to assist in the matter. On top of this atrocious attitude I have been writing emails for over a month and a half trying to get someone from their online shop to assist in the matter. This is not how you treat customers. Momentum and Multiply need to be ashamed to call them a service provider because it does not exist with their online shop or assistance in problems.

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply17 Sept 2018, 14:35
Official

Thank you for your feedback, your concerns raised will be attended to.

A manager will make contact with you to resolve this matter.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply18 Sept 2018, 13:11
Official

I received confirmation that the online shop has made contact with you and sent you an e-mail.

Kind regards

Michele Coetsee

RS
Roger S's update18 Sept 2018, 13:55
Reviewer Update
@Michelle Coetsee. Thanks for responding, firstly, the problem is not that they didn't respond, it is that they took forever to do so, after numerous emails from me asking what was going on and can someone please help me. Secondly it was their answer of "no sorry we cant help"and is unwilling to exchange or refund the products that had me fuming. Show me a retail store worth mentioning that will not return faulty products either by fault of store or customer if returned in perfect UNUSED condition with slip? You personally would not accept that. The only attempted to help after I threatened with consumer protection by saying that the one item I opened to see if it was the right product (which I immediately put back into the box without even switching it on) could not be exchanged or refunded but the other item I must send to centurion somewhere on my expense for them to "evaluate'' to make a decision whether or not they would consider exchanging it. I am willing to exchanged the opened unused item for a bigger size but I would like to be refunded for the unopened item. I would appreciate your assistance.