SS
Sello S
1 reviews | Active since Jul 2012
02 Jul 2015, 18:04
Multiply Online Shopping and Call center
I made an online purchase on 26/06/2015. A week later I call to ask when is the delivery taking place. Not one, but two different call center agents promise they are checking with the supplier they come back to me within 30 minutes and they never do. Their online shop has no means to track your purchase.
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Replies (1)
Momentum (SA)'s replyOfficial
02 Jul 2015, 18:11Hello sseabe,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our serve.
Please accept my apology for the manner in which we handle your complaint.
Your concerns will be looked into and a manager will contact you.
Kind Regards
Floraine van Buuren
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our serve.
Please accept my apology for the manner in which we handle your complaint.
Your concerns will be looked into and a manager will contact you.
Kind Regards
Floraine van Buuren
Momentum (SA)'s reply02 Jul 2015, 18:11
Official
Hello sseabe,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our serve.
Please accept my apology for the manner in which we handle your complaint.
Your concerns will be looked into and a manager will contact you.
Kind Regards
Floraine van Buuren
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our serve.
Please accept my apology for the manner in which we handle your complaint.
Your concerns will be looked into and a manager will contact you.
Kind Regards
Floraine van Buuren