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Andrew D
1 reviews | Active since Mar 2018
11 Nov 2020, 12:16
Multiply online shop. Avoid at all costs.
I ordered an item from the Momentum Multiply online shop and after no delivery or contact for 15 days I sent a mail to Multiply to bring this to their attention. I received a generic response promising to be contacted by management within 24 (business hours). That was exactly 7 days ago and I still have had zero input from Multiply. What a poor reflection on Multiply management. Clearly customer care and customer support is pretty low on their list of priorities. Avoid using the Multiply online shop platform.
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Momentum (SA)'s replyOfficial
11 Nov 2020, 12:32Dear Mr. Duminy,
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to our escalation team in the Multiply department, and request that they contact you to assist in resolving the matter.
Regards,
NDA
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to our escalation team in the Multiply department, and request that they contact you to assist in resolving the matter.
Regards,
NDA
Momentum (SA)'s reply11 Nov 2020, 12:32
Official
Dear Mr. Duminy,
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to our escalation team in the Multiply department, and request that they contact you to assist in resolving the matter.
Regards,
NDA
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to our escalation team in the Multiply department, and request that they contact you to assist in resolving the matter.
Regards,
NDA