Multiply online order MM ***

<p>I placed a order online for a new Garmin device on 26 May. The online system did not update the order even though the funds was deducted from my credit card acount. I immediately called the the Momentum Multiply call centre and the consultant advised that I should send a screen shot of the device and sms that funds was deducted from my account. I sent the mail with the required information. </p> <p>I was advised that someone will contact me which did not happen. </p> <p>I called in again and on 30 May I was advised that I needed to email a copy of my bank statement with proof that it went off my account.</p> <p>To date I have had no feedback. It was said that the matter was escalated to Divan Strydom and he was going to contact me.</p> <p>I called in again today at around 14h45 and I was advised by the consultant that the proof was sent to the supplier and I will be getting feedback. The consultant was helpful at the call centre and I said to her that I don't mind if there is a delays, but the point of the matter is that I had No calls or Emails to keep me up to date.</p> <p>I had to follow up all the time, wasting time and money on phone calls.</p> <p>Regards,</p> <p>Johan </p>