BS
Bheki S

1 reviews | Active since May 2018

15 May 2018, 17:09

Multiply (OMFG)

Don't get a momentum product NO MATTER WHAT. I'm pretty sure on Earth there are only a few things that can rival momentum's service....sweet Jesus!!!!! I regret not taking the opportunity to use Discovery and choosing momentum, their financial planners who are in charge of your retirement funds ignore you, their rewards program is useless, their app doesnt work, it takes 4 months to get responses to queries from ironically named "service specialists:", you have to send about 17 emails before they attempt to address your queries then on the 17th message you need to resend everything again for another round of 17. Nothing they sell on the brochure exists in the real world- not expecting to get actual service here, so I'm just here to protect the next guy

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply16 May 2018, 06:50
Official

I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply18 May 2018, 10:52
Official

Dear Mr Sipithi,

Our Escalated Service specialist confirmed that we have allocated the Safe Dayz™ points for January 2018 and May 2018. Our Our IT Department is still busy running a recon file to obtain the other missing Safe Dayz™.

Kind regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply22 May 2018, 12:25
Official

Dear Mr Sipithi,

Our Multiply escalated service specialist has confirmed that all your Safe Dayz™ points have been updated.

I hope that this query has been resolved to your satisfaction.

Regards,

N D'Arch