Multiply - Not Recommended

This is not about Momentum health but rather Multiply. I recently retired and due to the increasing costs of my Virgin Active Gym membership I contacted Multiply via email. I received a reply to say all was in order and that my gym membership and multiply contract would be cancelled at the end of January 2025. Since then, my account has been debited for February and March. Numerous emails and telephone calls. Reference numbers quoted, promises made to be contacted/phoned. NOTHING. Who is going to reimburse me the two months fees I should not have paid. Virgin + Multiply is over R2 000.00 This has to be the worst service I have ever received. For the record I have Momentum Medical Aid, Short term and life policies.