Multiply: not giving benefits as advertised
<p>1. On 27 Decemebr I received a "Welcome to Multiply" message, stating that I could earn up to 80% off Virgin Active fees. I am now told I can only earn 25% - a MASSIVE difference. I am also told I have only joined Multiply effective as of 1 Feb, which is incorrect.</p> <p> </p> <p>2. The benefits booklet states on page 6 that "When you move from another rewards programme to Multiply, Momentum may, at its sole discretion, place a new member, who was previously a member of a similar lifestyle rewards programme, on a comparable status level." I supp**** Momentum with proof of this. However, the responding staff members seem to have no knowledge of this.</p> <p> </p> <p>This has been such a nightmare. Please sort this out.</p>
- Thank you for informimg us of you concerns. A representative of Multiply will contact you tomorrow morning.
- Kind regards
- CK
- Thank you for informimg us of you concerns. A representative of Multiply will contact you tomorrow morning.
- Kind regards
- CK
I received confirmation that comprehensive feedback was provided on Friday afternoon as well as the actions required from you, in order for our Multiply team to assist in resolving your concerns. Please contact Suresh Moodley on the contact details provided in his e-mail, should you require further assistance.
Kind regards
CK
I received confirmation that comprehensive feedback was provided on Friday afternoon as well as the actions required from you, in order for our Multiply team to assist in resolving your concerns. Please contact Suresh Moodley on the contact details provided in his e-mail, should you require further assistance.
Kind regards
CK