1 reviews | Active since Mar 2017

03 Jan 2019, 18:48

Multiply - no customer service!!

It has been TWO straight days trying to reach someone/anyone at the call center for Multiply to assist me with upgrading my profile to add another family member to it. We are urgently needing to book flights (seats are getting less) and we cannot do this until the additional family member is added.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply04 Jan 2019, 07:19
Official
I will forward your request to the escalation team, a manager will contact you to resolve this matter.

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply08 Jan 2019, 09:07
Official
I received confirmation that contact was made and that this matter was resolved.

Kind regards
Michele Coetsee