Multiply Money's support is useless. Wasted hours of getting nowhere

Good day Multiply

Just want to let you guys know, that this still hasn't been sorted out.

I have talked to 4 Multiply Money consultants and there are still issues on my wife's account. First nobody of your consultants called back (I called three times and gave alternative numbers to your consultants to get hold of my wife) and they didn't call or email me or my wife.

Friday the 18th of March, we called again while on the road cause we had signal. A gentleman on the phone said he would try to fix it, but he needs to speak to supervisor cause there is an authentication problem on my wife's account. He called back twice and asked a few routine questions to establish what exactly the problem is. Later that day a lady called and said she will try to fix it on Tuesday (Monday was a holiday) and she will email us (the gentleman also said that, still waiting on the progress reports from Multiply Money). We tried logging in again and now the app just hangs/freezes after putting in the password and says there is an error, we must try to log in another time. Tried that a few times last Friday evening, still the same issue.

Here is the summary of wasted time: Previous years queries iro the Multiply Money app and not getting reports/statements/balances for me and my wife: Estimate of 10 hours of emails/reports and calls January 2022: +-2 hours (emails, checking settings, uninstalling app and reinstalling, etc) February 2022: following up, no call backs or reports +-2 hours March 2022: numerous calls and follow ups, logging in, checking settings, give report, etc) +-4 hours April 2022: 30min (this email and checking previous emails for the same query etc)

Please fix my wife's Multiply Money profile as it is not working. If there is going to another RIDICULOUSLY long authentication process again over the phone or per email or per whatever, I'm seriously going to Hellopeter every day for the next 6 months.

There is a problem with the OTP's, we have waited for it while on the phone with one of your consultants. Please send the OTP's per email as most companies do as an alternative option if SMS' don't work.