Multiply Money *****
I am a member of Multiply and receive rewards that you can transfer into a payment wallet to use for shopping at partner companies. I tried to make a purchase online but the transaction was unsuccessful and the money was suppose to be returned to my wallet within 48hrs. Its been more than a week and Multiply ignores my emails and I have phoned 3times wothout any help. I find it really disgraceful how bad their service is. This is not the first time I have had problems.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
30 May 2019, 14:39Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Kind regards
Natasha
Momentum (SA)'s reply30 May 2019, 14:39
Official
Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Kind regards
Natasha
's updateReviewer Update
30 May 2019, 14:42Natasha,thanks for your reply but not to be funny..I have had that respone now enough times and nothing is being done. I am leaving the country and now I wont be able to use the voucher for my own gain because momentum has taken their time.
's update30 May 2019, 14:42
Reviewer Update
Natasha,thanks for your reply but not to be funny..I have had that respone now enough times and nothing is being done. I am leaving the country and now I wont be able to use the voucher for my own gain because momentum has taken their time.
Momentum (SA)'s replyOfficial
30 May 2019, 15:07Dear Lizelle
Please accept my sincere apologies for the inconvenience and frustration caused.
Management confirmed that they made contact with you and that the matter was resolved.
I trust that it has been resolved to your satisfaction.
Regards
Natasha
Please accept my sincere apologies for the inconvenience and frustration caused.
Management confirmed that they made contact with you and that the matter was resolved.
I trust that it has been resolved to your satisfaction.
Regards
Natasha
Momentum (SA)'s reply30 May 2019, 15:07
Official
Dear Lizelle
Please accept my sincere apologies for the inconvenience and frustration caused.
Management confirmed that they made contact with you and that the matter was resolved.
I trust that it has been resolved to your satisfaction.
Regards
Natasha
Please accept my sincere apologies for the inconvenience and frustration caused.
Management confirmed that they made contact with you and that the matter was resolved.
I trust that it has been resolved to your satisfaction.
Regards
Natasha
's updateReviewer Update
30 May 2019, 22:04Hi NatashaI have just tried to order vouchers online for the 3rd time!! And I see now that is definitely your website that is the problem. I am so frustrated now because first I ordered last week vouchers and when I used my payment wallet money,it never registered and the whole payment went off my bank account. The second time I ordered, I luckily saw that it was going to take the whole amout from my bank and cancelled it in time. It took multiplymoney 9days to pay me back!!!! And now I tried again..banking didnt go through and when tried again the payment wallet money disappeared and the whole amount was going to go off my bank account.
I am beyond frustration. No wonder so many people complain about momentum. I am so done with momentum. How long will they take this time to pay it back to my payment wallet?!
's update30 May 2019, 22:04
Reviewer Update
Hi NatashaI have just tried to order vouchers online for the 3rd time!! And I see now that is definitely your website that is the problem. I am so frustrated now because first I ordered last week vouchers and when I used my payment wallet money,it never registered and the whole payment went off my bank account. The second time I ordered, I luckily saw that it was going to take the whole amout from my bank and cancelled it in time. It took multiplymoney 9days to pay me back!!!! And now I tried again..banking didnt go through and when tried again the payment wallet money disappeared and the whole amount was going to go off my bank account.
I am beyond frustration. No wonder so many people complain about momentum. I am so done with momentum. How long will they take this time to pay it back to my payment wallet?!