JO
Joel O
1 reviews | Active since Jul 2012
12 Feb 2020, 19:09
Multiply Money - another half baked excuse of an innovation by momentum
Quick to have a customer deposit R10 000 + into multiply money to get points (because that's how low grade the innovation is at Momentum).
Now try using that money with the unspectacular multiply visa card - impossible.
On a merchant checkout screen it asks for a password - nowhere to be found or defined.
Their substandard call center can't even deal the query properly. No manager to talk to conveniently.
I want my money back in my bank account swiftly - you clearly should rather stay with taking peoples money and then have excuses and penalties when the client actually needs it!!
Helpful (0)
Replies (3)0
Replies (3)Momentum (SA)'s replyOfficial
13 Feb 2020, 10:15Thank you for informing us of your concerns. The matter will receive urgent attention.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply13 Feb 2020, 10:15
Official
Thank you for informing us of your concerns. The matter will receive urgent attention.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
13 Feb 2020, 10:48Is it possible to provide us with your Multiply or identity number in order to assist you further.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply13 Feb 2020, 10:48
Official
Is it possible to provide us with your Multiply or identity number in order to assist you further.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
13 Feb 2020, 15:48Management confirmed that they made contact with you and that the card had been unblocked.
Please let us know if you need any further assistance.
Kind regards
NH
Please let us know if you need any further assistance.
Kind regards
NH
Momentum (SA)'s reply13 Feb 2020, 15:48
Official
Management confirmed that they made contact with you and that the card had been unblocked.
Please let us know if you need any further assistance.
Kind regards
NH
Please let us know if you need any further assistance.
Kind regards
NH
