JO
Joel O

1 reviews | Active since Jul 2012

12 Feb 2020, 19:09

Multiply Money - another half baked excuse of an innovation by momentum

Quick to have a customer deposit R10 000 + into multiply money to get points (because that's how low grade the innovation is at Momentum).

Now try using that money with the unspectacular multiply visa card - impossible.

On a merchant checkout screen it asks for a password - nowhere to be found or defined.

Their substandard call center can't even deal the query properly. No manager to talk to conveniently.

I want my money back in my bank account swiftly - you clearly should rather stay with taking peoples money and then have excuses and penalties when the client actually needs it!!

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply13 Feb 2020, 10:15
Official
Thank you for informing us of your concerns. The matter will receive urgent attention.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply13 Feb 2020, 10:48
Official
Is it possible to provide us with your Multiply or identity number in order to assist you further.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply13 Feb 2020, 15:48
Official
Management confirmed that they made contact with you and that the card had been unblocked.

Please let us know if you need any further assistance.

Kind regards
NH