Multiply Money - 4 Month later and still no access to my cashback . IT Support never comes back.

First of all I am a foreigner and have no SA ID. Momentum seems to have enormous issues with non SA members.

Sometime in September 2018 Multiply switched to Multiply Money for their cashback system. I only realized in December that I had no access to my cashback anymore. I called them on the 28th December 2018 and was advised that they need a copy of my passport to be able to link my multiply money account with my multiply account. This information they could have told me already in September. I sent them the copy and they told me they will connect it. On the 10th of January I still had no access to my account I was only given a balance via email. I did several phone calls and emails. Every time I was told it has been referred to the IT support and they would come back to me. They never did. In February I decided to give up and resign from Multiply because they seem to be unable to give me access to my cashback but are happily charging me the monthly membership fee. The resignation agent that dealt with me told me that my cashback will be transfered via EFT to my account 30 days after my resignation (29.2) comes into effect. It is now 23. April and I still have not received any funds. After sending an email (10.4) I got an apologizing response but still nothing has happened.

It might also be worse mention: Due to my funds at work I still have a basic multiply account and I still have no access to my multiply money account on it almost 4 month later.

I always had trouble with Multiply from the beginning. Like I was logged out of the system at the beginning of every year. Health assessments never went through and I had to manually submit them and so on.

Momentum Multiply is not made for foreigners with no SA ID and I can only advice anybody to never go for it if you don't have a SA ID and at least 2 to 3 products from Momemtum.

I won't bother anymore contacting Momentum because it cost me to much time and energy but I thought this review might be helpful for others.