SK
Stephanus K
1 reviews | Active since Oct 2012
11 Nov 2020, 14:41
Multiply Momentum Just took my Money
I paid extra money into my savings account, then due to Covid I can not pay Multiply any more. But I sent them Emails and ask them that money is my savings money it was told to me thats my savings it not like the hospital plan if you cant pay it will collaps, no it stay my money my savings and they do not gave any answer where is my money what happen to my savings there was more than R1400 in and its now just gone so I lost and Multipy just won took my money and put it in there pockets. I want a recon on my multipy and my money back. I am not the only one complaining about this.
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Replies (2)
Momentum (SA)'s replyOfficial
11 Nov 2020, 14:45Dear Mr. Kruger,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologize for that. The matter has been escalated to our Multiply Escalations team to investigate the matter. I have asked or escalation specialist to contact you directly to assist.
Kind regards,
NDA.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologize for that. The matter has been escalated to our Multiply Escalations team to investigate the matter. I have asked or escalation specialist to contact you directly to assist.
Kind regards,
NDA.
Momentum (SA)'s reply11 Nov 2020, 14:45
Official
Dear Mr. Kruger,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologize for that. The matter has been escalated to our Multiply Escalations team to investigate the matter. I have asked or escalation specialist to contact you directly to assist.
Kind regards,
NDA.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologize for that. The matter has been escalated to our Multiply Escalations team to investigate the matter. I have asked or escalation specialist to contact you directly to assist.
Kind regards,
NDA.
SK
Stephanus K's updateReviewer Update
25 Nov 2020, 14:39They called said sorry and still no fixing it just stay there after the call it already weeks again and nothing is been fixed.
SK
Stephanus K's update25 Nov 2020, 14:39
Reviewer Update
They called said sorry and still no fixing it just stay there after the call it already weeks again and nothing is been fixed.