Multiply just do as they like.

I have been a long member of momentum through my R/A and joined Multiply as a Bankmed member in April 2015. I was given all the details in terms of my contract from the consultant at multiply and also received information from Virgin Active when joining with them. No where was i told that your payments are worked out over a 3 month cycle depending on your visits to the gym. I was given a price by Momentum and also Virgin active and told that the discount of 80% is applicable over 12 months and that i should gym a minimum of 13 times a month. After Momentum and Bankmed parted ways we were not informed that the discount isn't applicable anymore nor a change on the terms, we were only advised that you can stay on the multiply plan or move over to vitality. I normally pay R407 a month for the product including gym, this month i was charged R837.5 for the same product due to the change in supplier. I was told yesterday that this is what the change is and nothing can be done, was also promised a call from a agent and this didn't happen. I later had to call and was again asked to send in my complaint. This is totally un-acceptable.