Multiply is a disgrace

The customer experience with Multiply is nothing less that disguising. They want you to do a fitness assesment which is pretty standard. Except that they tell you it have to be done by a certain date and then their app does not work. If you ask them they then claim you can only do it AFTER that date, not what the notice said. Then after the date their app gives a new error. Now almost a week later and the first response was that they need the app and phone software details. This despite it happening on two different phones. And how about logging this information when the app logs in as it is forced to be online anyway. That is standard practice and certainly not hard. I am now forced to have to pay for a in person assessment which has 0 value to me and is only to satisfy them. On top of that you have to scan your resting heart rate up to 6 times a week before 8. RHR will not be better later in the day, and wont change massively day to day. So why force customers to use you slow buggy app almost every day? This list of artificial reasons they are looking for just not to pay rewards is truly getting ridiculous as this point