Multiply ignores their customers

At the beginning of this month my gym membership stopped working. Planet Fitness tell me that I need to take up the problem with Momentum Multiply. I called the multiply contact centre and spoke to Samantha van der Merwe. Who said she would look into it and get back to me because there was no record at momentum of my gym membership. That I have been using for the last three months, by the way. She then emailed me a message saying, <br> <br> \ We do not have a gym membership listed for yourself on our system. Please confirm if your gym membership was loaded through Multiply at the gym directly.\" <br> <br> I answered the question and have in the last week sent two more email enquiries and have been completely ignored. Planet fitness passed the buck to Momentum and Momentum passed the buck back and ignored their client. Namely, me. Great service Momentum. I will be reading a Discovery brochure right after I click submit on this complaint. <br> <br> "