Multiply has the poorest service!

on the 28th April I purchased 2 seperate orders for flowers. One was for a family friend who had just lost her mother. Money was taken from my account but no order was purchased on the multiply shop.<br> <br> I contacted them after 2 days, and they said they had a massive technical problem with the online shop on that day. They said someone would contact me.<br> <br> No one contacted me and I contacted them on the 5 May once again. Subsequently someone phoned me the day after to apologize and said I would be refunded the money, and a free voucher would be loaded. This still doesnt help me with the delay of 3 weeks with flowers sent to a mourning family.<br> <br> As of today, I logged onto the online shop .. Still no refund and still no voucher loaded!<br> <br> This is horrific service as they have my money!!!