MULTIPLY DISSAPOINTMENT

<p>So me, my husband and child joined Multiply in May 2016 , we then joined virgin active and got told that we get 60 % discount based on gym visits and an additional 20% if you do a fitness assesment. We did the fitness assesment to get the extra 20% discount , and for 4 months we paid the amount of R161.00 due to our 80% discount , coming to the 5th month (End October 2016) we received and sms saying that we will be charged at R305 for me and R305 for my husband based on our gym visits... To me this was incorrect as we had to pay R161 again (As the fitness test lasts for 6 months) and this only expires in November , so i phoned Multiply to query this , and they told me that Multiply made changes towards their contributions and that it changed from R700 to R500 , and this did not make sense so i asked if they informed me as i dont know about any changes , the consultant told me that there was a newsletter that was sent out to the members , i checked my emails and i did not receive 1 newsletter from Multiply. She then escelated the issue i have but i am still waiting for feedback. I refuse to pay this amount because i was not made aware of any changes ...and thats why this is so important for someone to get back to me because i will not pay this money , and if this gets deducted i will then reverse the money and i will also cancel my medical aid with Momentum.</p>