1 reviews | Active since Feb 2011
Multiply, did not load assessment.
Once more I have another complaint due to Momentum's useless staff.
On 28/02/2019 I completed a fitness assessment with a bio at Virgin Active. The report was completed online on the multiply system and I received the report from Multiply back office while still at the bio.
This month I log on to check when my next FA is due and what do I see? No record of the Feb assessment. I use the online chat function to inquire whereupon the agent tells me to send it to multiply. I send it 19/06/2019. Today, I follow up only to learn its still outstanding. This is the third complaint I've had to log about multiply simply not doing their jobs. Please get someone to update your records and reimburse me for the gym discount I lost because the FA wasnt loaded. Honestly, if I pulled stunts like this I'd be fired.
Fourie Bothma from our Multiply Escalations department tried to phone you to discuss the posting. He was not successful in making contact, and thus sent you an email. Fourie said that he would try and phone you again at 2pm this afternoon to discuss the matter with you personally.
Fourie confirmed that we have requested your Fitness Assessment from our data management partners, and will ensure that your rewards and benefits are backdated accordingly.
Kind regards,
N D'Arch
Fourie Bothma from our Multiply Escalations department tried to phone you to discuss the posting. He was not successful in making contact, and thus sent you an email. Fourie said that he would try and phone you again at 2pm this afternoon to discuss the matter with you personally.
Fourie confirmed that we have requested your Fitness Assessment from our data management partners, and will ensure that your rewards and benefits are backdated accordingly.
Kind regards,
N D'Arch
We have received and uploaded your Fitness assessment completed on 28/02/2019.
We have also loaded a credit note of R62.00 on your July gym premium, due to the maximum discount not being received on your June premium. Please be advised that your Fitness Assessment of 28/02/2019 will be valid up until September 2019. Your next assessment will be due by the end of August 2019.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
We have received and uploaded your Fitness assessment completed on 28/02/2019.
We have also loaded a credit note of R62.00 on your July gym premium, due to the maximum discount not being received on your June premium. Please be advised that your Fitness Assessment of 28/02/2019 will be valid up until September 2019. Your next assessment will be due by the end of August 2019.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch