Multiply debits your account every month but will not assist when there is a problem.

I reached Private Club status at Multiply on 16 October, I have been a multiply member since Sept 2020, more than 2 years. My points are showing but my level is still Platinum. My cashbacks and discounts are still Platinum. I contacted Multiply on 20 Oct and again on 01 Nov to query this. No change and no feedback. Their whatsapp chat is useless. The consultant just repeats what you are trying to explain and ends the chat. What type of service am I paying for. I want to purchase vouchers but the discounts are still 8% and not 12%. Will Multiply rectify this issue and backdate all cash backs earned? I am so fed up, Vitality is actually looking so much better and they have 1000% better customer support. Please rethink joining Multiply, these are not teething issues just bad service.