1 reviews | Active since Jan 2014
Multiply debiting account with total different amount than confirmed??
<p>I am a member of Multiply and have a Virgin Active membership through them which gives me reduced benefits. I have received an SMS on 28 June confirming that an amount of R282 will be debited on 1 July. On 1 July an amount of R493.50 was debited without explanation. How do they confirm an amount and then debit the account with a total different amount whithout any explanation or apology?? </p>
I would like to thank you for bringing this matter to our attention.
The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention.
The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I received confirmation that Mr Moodley has made contact with you.
We apologise for the frustration you experienced with the incorrect SMS you received. This has been escalated so that the error can be corrected. We will provide you with feedback within 24 hours.
Kind regards
Michele Coetsee
I received confirmation that Mr Moodley has made contact with you.
We apologise for the frustration you experienced with the incorrect SMS you received. This has been escalated so that the error can be corrected. We will provide you with feedback within 24 hours.
Kind regards
Michele Coetsee