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Malebona M

1 reviews | Active since Sept 2014

17 Jun 2016, 08:16

Multiply Complaint and Momentum IT system in Shambles!!!!

<p>Firstly, this move to "Active Days " is very unnecesary as one active day is still the same as one gym visit. Every month there is always something wrong with my health returns, either they don't get paid out because my "active days" information was not received on time which frankly is not my problems or the wrong amount is calculated. If you tell me I should go to the gym so many times a month I should not be running after you everytime my health returns are due. Before implementing unnecessary things such as Active Days, you must fix your IT System!!! Not long ago I logged into my Portfolio and someone else's details came up, you can be sued for that because it is someone else's private information!!!!</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply17 Jun 2016, 08:20
Official

I would like to thank you for bringing this matter to our attention.

The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Kind regards - Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply17 Jun 2016, 11:52
Official

I received confirmation that Mr Etsebeth had made contact with you to discuss the matter. He will provide you with feedback within two working days.

Wit regards to the incorrect information provided on your profile, the matter has been escalated to our technology management to investigate.

Kind regards - Michele Coetsee