HS
Hein S
1 reviews | Active since Apr 2014
01 Jan 2019, 11:27
Multiply Call Centre Idiots
*********** Multiply Staff, Cannot read and replies ******* every time. MM ********** 72, Point not allocated resulting in downgrade of category. Worked years to get my Private Club Status, Took out multiple Momentum products this year to maintain the status, but points never allocated even after multiple phone calls and emails.
Please get me the direct email and telephone contact details. I will cancel all of my Momentum Products if this is not Resolved very soon.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
02 Jan 2019, 07:49Thank you for your feedback, a manager will make contact with you to resolve this matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply02 Jan 2019, 07:49
Official
Thank you for your feedback, a manager will make contact with you to resolve this matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
03 Jan 2019, 11:47The points for your savings contracts have been allocated and are reflected for 2018 with the date 1 December 2018 on your Multiply points statement. Mrs F Scheffler’s profile has been submitted to our technical team to ensure that the allocation for her Savings contract is updated and reflected for 2018 as well. The allocation will place your membership on Private Club status.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply03 Jan 2019, 11:47
Official
The points for your savings contracts have been allocated and are reflected for 2018 with the date 1 December 2018 on your Multiply points statement. Mrs F Scheffler’s profile has been submitted to our technical team to ensure that the allocation for her Savings contract is updated and reflected for 2018 as well. The allocation will place your membership on Private Club status.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee