Multiply benefits reduced yet feed increased

Momentum have reduced their Multiply benefits yet increased monthly subscriptions. When enquiring as to why I am not earning the same benefits while doing the same (and actually more) as last year in order to maintain my benefits, the so-called customer service agents are unwilling to assist me or inable to explain. I am considering changing my financial and insurance portfolio to a different provider because of the lack of service and inability/unwillingness to assist.