1 reviews | Active since Dec 2017
Multiply Active Dayz - Huawei Health App syncing issues with Multiply App
Dear Sir/Madam
Trust you are well??
Recently I purchased/upgraded a Huawei Band 9 as the Garmin Vivosmart started to have battery issues and losing steps every day. I've noticed that the Huawei Health App syncs automatically with the Band 9 instantly and everything is fine with that connection/syncing, but the Multiply App doesn't always sync the steps correctly somehow. Some days it reflects correctly, other days not. I've sent an email to Multiply over the weekend, but they just say I must get the Samsung Health App... so now I must get a Samsung Device just to get steps recorded while Multiply supports Huawei and it is an alternative, but it gives syncing issues. So what now? I can't buy R3k-R10k fitness bands just to record steps, cause that is all we need to do. How is it that Multiply's app can't even properly sync the steps? Last year November Multiply had huge issues with Garmin Devices which didn't sync. I purchase another device and now it struggles again to sync with Multiply...
Thank you for your posting.
We have escalated the matter to the Multiply management team for assistance and feedback.
Kind regards
NH
Thank you for your posting.
We have escalated the matter to the Multiply management team for assistance and feedback.
Kind regards
NH
Our Multiply team confirmed that they have contacted you in order to apologize for any inconvenience this situation may have caused.
They also confirmed that the issue has been resolved and all rewards that were affected have now been allocated and are available for claiming on your profile.
We trust that the matter has been resolved to your satisfaction.
Kind regards,
NH
Our Multiply team confirmed that they have contacted you in order to apologize for any inconvenience this situation may have caused.
They also confirmed that the issue has been resolved and all rewards that were affected have now been allocated and are available for claiming on your profile.
We trust that the matter has been resolved to your satisfaction.
Kind regards,
NH
