Multiply

<p>I have momentum hospital plan, so I decided to find out more about how multiply works. I call the call centre and spoke to a consultant who told me that If I followed the procedure and got my health assessment done at diskem, completed all the online questionaires, and walked 10 000 steps for 16 days of the month then I would qualify to get between R750 and R550 cashback into my momentum account and I could use this to pay for Dr visits and medicine. I asked him again if this was how it worked and he said yes, I asked him how I get the steps checked and he told me that I would need a device which I could buy either at the momentum shop or other stores. Then I checked again and he said if I did all these I would qualify for cashback of R750 - R550 which I thought was really nice as it cost R224 to join per month so that meant I would have R225 to put towards my medical costs as long as I did the 10 000 steps and all the other stuff. I immediately joined multiply, went to diskem and had my health assessment, completed all the online questionaires, and bought a watch from the momentum website in order to monitor my steps so that I met the critera of 10 000 steps. Only then did I find out that the information I was given was incorrect and that the actual cashback I would receive is R100 for each R500 I pay towards my medical , as I pay R1236 that equates to R200 pm which really makes no sense as I would pay R244 pm to join multiply and then be out of pocket R44 a month. So I checked again and was told this is correct, so I cancelled. I was given the incorrect information and I am asking for a refund of the watch that I bought for R1000 for this purpose only! I don't have money to waste and will not be using this watch for any other purpose. I bought it based on the information that I was given by the call centre so I request a refund. I find that the people at the call centre did not give me the proper information (I have a recording) and I am very disappointed that I went through the whole process for nothing and am out of pocket. Very angry.</p>