SL
Shaheed L

1 reviews | Active since Feb 2015

05 May 2016, 12:08

Mulitply

So on the 11 April i called in waiting to change my Virgin Active Gym premium bank account details and i got a reply saying it was done. Until i saw that on the 28 April they were still taking my money and in return on the 3 May wife gets deducted R438 for what no even Momentum Multiply can say... Why could you not just have changed my details....

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply05 May 2016, 12:27
Official

The matter will be escalated to the relevant department for urgent assistance.

Kind regards

Natasha Holworthy

Momentum (SA)
Momentum (SA)'s reply09 May 2016, 12:49
Official

We would like to apologise for any inconvenience that this matter has caused you.

Management confirmed that they made contact with you and that the matter has been resolved.

Kind regards

Natasha Holworthy