Mra Momentum worst service provider.

Item: Momentum (SA)
Rating: 1
Author: Rumanne M

For the past 3 days, been calling their Mra 2 pot call center to make a follow up on my withdrawal. There's literally no answer, you just listen to that sound of your with "we wish we can help you quicker but we're inundated with calls" for about an hour. For 3 days, same experience. The worst service ever.

Helpful (0)

Replies (6)

Momentum (SA)'s replyOfficial

13 Sept 2024, 09:18

Dear Rumanne
Thank you for your message.
I have referred your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 09:18

Official

Dear Rumanne
Thank you for your message.
I have referred your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm

Rumanne M's updateReviewer Update

13 Sept 2024, 09:30

I have been on call for 33 mins now and still counting. No response, and I'm really getting frustrated with this music of yours now.

Rumanne M's update13 Sept 2024, 09:30

Reviewer Update

I have been on call for 33 mins now and still counting. No response, and I'm really getting frustrated with this music of yours now.

Momentum (SA)'s replyOfficial

13 Sept 2024, 09:31

Dear Rumanne
Thank you for your message.
I do apologize for the delay. The volumes are currently extremely high.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 09:31

Official

Dear Rumanne
Thank you for your message.
I do apologize for the delay. The volumes are currently extremely high.
Kind regards
Mvdm

Rumanne M's updateReviewer Update

13 Sept 2024, 09:36

For me it is such an inconvenience, I have been experiencing this same issue the past 3 days. No assistance, uses the call back option, zero response as well. Guys, come on, you can do better.

Rumanne M's update13 Sept 2024, 09:36

Reviewer Update

For me it is such an inconvenience, I have been experiencing this same issue the past 3 days. No assistance, uses the call back option, zero response as well. Guys, come on, you can do better.

Momentum (SA)'s replyOfficial

13 Sept 2024, 09:43

Dear Rumanne
Thank you for your message. I have communicated this to the Fund managers.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 09:43

Official

Dear Rumanne
Thank you for your message. I have communicated this to the Fund managers.
Kind regards
Mvdm

Momentum (SA)'s replyOfficial

13 Sept 2024, 09:58

Dear Rumanne
Thank you for your message.
I unfortunately do not have access to the Retirement fund information. I would gladly assist if I could.
I do however escalate your complaint to the fund managers complaints team for assistance.
Kind regards
Mvdm

Momentum (SA)'s reply13 Sept 2024, 09:58

Official